FAQs

Welcome to our FAQ page! Here, you’ll find answers to common questions about our range of self-cleaning litter boxes, including features, setup, maintenance, orders, and support. Need further help? Reach out anytime at support@brivone.shop.

What types of self-cleaning litter boxes do you offer?
We offer a variety of self-cleaning litter boxes designed to meet different needs, from quiet, space-saving models to high-capacity units suitable for multiple cats. Each model features advanced technology for automatic waste removal, odor control, and minimal human interaction.

How do self-cleaning litter boxes work?
Self-cleaning litter boxes use sensors to detect when your cat has used the box. After each use, they automatically sift the waste into a sealed waste drawer or disposal unit, keeping your litter clean and reducing the need for frequent manual scooping.

How many cats can use one self-cleaning litter box?
Many of our models are designed to handle multiple cats, with larger waste drawers and more frequent cleaning cycles to accommodate higher usage. Models with larger capacities are typically ideal for households with multiple cats.

What kind of litter do self-cleaning litter boxes use?
Most self-cleaning litter boxes are compatible with clumping, clay-based litter. Some models may also support crystal litter or reusable granules. Be sure to check the product page for compatibility with the type of litter that works best for you.

Do I need special accessories or liners?
While some self-cleaning litter boxes require specific accessories like replacement waste drawers, custom liners, or carbon filters, many units work with standard waste bags or liners. Refer to the product guidelines for recommended accessories.

Are self-cleaning litter boxes safe for kittens or small cats?
Self-cleaning litter boxes are generally safe for cats that weigh over 3–5 lbs. Kittens or smaller cats may require manual cleaning until they grow large enough to trigger the sensors reliably.

How do I clean and maintain a self-cleaning litter box?
Routine maintenance includes:

  • Emptying the waste drawer regularly (usually every 7–10 days, depending on the number of cats)

  • Refilling litter as needed

  • Occasionally wiping down the unit with mild soap and water to maintain cleanliness

Check the specific model for any additional care instructions.

How is my order packaged?
Your self-cleaning litter box will be shipped with:

  • Protective packaging to prevent damage during transit

  • Instruction manuals and setup guides to help with installation and setup

  • Accessories like carbon filters, if applicable

How long does shipping take?

  • Domestic Orders: 3–7 business days

  • International Orders: Delivery times vary by location

  • Preorders or Special Orders: Lead times will be listed on the product page

Do you offer free shipping?
Yes, we offer free standard shipping on all domestic orders.
International shipping fees are calculated at checkout.

Can I track my order?
Yes! Once your order ships, you’ll receive an email with tracking information so you can monitor its progress.

Can I change or cancel my order?
Yes, you can modify or cancel your order as long as it hasn't been shipped yet.
Please contact us immediately if you need to make changes.

What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition and packaging.
If your litter box arrives damaged or defective, please contact us within 48 hours of receiving it.

Do you offer bundles or special sets?
Yes! We occasionally offer bundles, including starter kits, accessories, or replacement parts like waste drawer liners and filters. Sign up for our newsletter to get updates on new arrivals and special promotions.

Do you ship internationally?
Yes, we offer international shipping where regulations permit.
Please note: Customs duties and import taxes may apply, and some countries may have shipping restrictions.

Can I get a discount on my first purchase?
Yes! Subscribe to our newsletter and get 10% off your first order, plus exclusive updates on new products and special offers.

How can I contact customer service?

  • Email: support@brivone.shop

  • Phone: (777) 108 20 65

  • Address: Chalk Farm Road, London, NW1 8AP, United Kingdom

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)